Glasshouse Link automates SMS appointment reminders & patient follow-ups so your treatment center fills more beds, reduces no-shows, and keeps patients on track — all on autopilot.
Every no-show is a lost opportunity to help someone — and lost revenue for your facility.
Glasshouse Link connects to your scheduling system and handles the rest automatically.
Glasshouse Link handles the tedious communication so your team can focus on patient care.
Automated SMS reminders at configurable intervals — 48 hours, 24 hours, and day-of. Patients confirm with a single text reply.
Patients can ask questions or share concerns via text. Conversations route to the right staff member or trigger automated responses.
When a patient misses an appointment, Glasshouse Link automatically reaches out with empathetic messages and new scheduling options to re-engage them.
Track confirmation rates, no-show trends, response times, and message engagement. See exactly what’s working and where to improve.
Built on HIPAA-eligible infrastructure with encrypted messaging, audit logs, and BAA compliance. Patient privacy is never at risk.
No-shows don’t just leave gaps in your schedule — they represent patients who needed care and didn’t get it, and revenue your facility can’t recover. Glasshouse Link tackles this by keeping patients engaged and informed at every step, so fewer appointments go unfilled and your team spends less time chasing confirmations.
Yes. Glasshouse Link is built on HIPAA-eligible messaging infrastructure. All messages are encrypted in transit and at rest. We sign a BAA (Business Associate Agreement) with every client and maintain full audit logs.
Glasshouse Link integrates with most major EMR and scheduling platforms used in behavioral health. If your system has an API or can export appointment data, we can connect to it. We’ll confirm compatibility during your free consultation.
Absolutely. Every message includes opt-out instructions, and patients can text STOP at any time to unsubscribe. Glasshouse Link automatically respects opt-outs and maintains compliance with TCPA regulations.
Glasshouse Link can be configured with escalation sequences. If a patient doesn’t confirm, it can send a follow-up text, then optionally alert your staff to make a personal call. You control the rules.
100%. Every message template is fully customizable — tone, timing, content, and branding. We help you craft messages that match your facility’s voice and feel personal to each patient.
Every missed appointment is a patient who needed help and didn’t get it. Glasshouse Link makes sure they show up.